Eileen O’Grady Newell refers to little details that make a great big difference. She understands how much stress grief causes. She understands that there are only a few days to account for everything that matters for a loved one who has a lifetime of important moments to consider.
“I feel like they knew what we wanted before we said it.” And the Gibbons Family does know. Mostly because they listen. Something that is “important” and something “that would be nice” are things they pay close attention to so they can ensure those things occur, In Eileen’s case, when entering the cemetery, her father observed that it would be so nice after driving past the house, it would be so nice for them to pass his daughter’s resting place as well. In the blink of an eye the procession passed the children’s section where his daughter resting place was. It was a little thing that meant so much because a family listened to a family they were serving. That’s what a family owned business does. They treat you like family. Because you are.
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