Eileen O’Grady Newell describes a feeling everyone has when it comes to planning funeral arrangements; “We’re all so stressed out.”
The Gibbons Family understands “stressed out.” Whether they see it, hear it or sense it, they know that feeling is an overwhelming one that every family feels when they have a very short time to do something very important. And do it right. What’s right? Whatever the family needs are what is right if you ask Michael Gibbons. “The most important thing we can do is observe and listen closely to our families to know what is important beyond the usual details of helping them cope with a loss and receive their friends and families in a comfortable and loving environment”, is how Michael describes it.
Eileen shared, “I feel like they knew what we wanted before we said it.” And the Gibbons Family does know. Mostly because they listen. Something that is “important” and something “that would be nice” are things they pay close attention to so they can make sure those things are taken care of. During the procession to the cemetery, Eileen’s father observed how comforting and meaningful it was driving past the family home. He then thought and whispered it would be nice for them to pass his daughter’s resting place on the way to his wife’s cemetery service at her resting place. A great listener made the decision in the blink of an eye for the procession to pass the children’s section where his daughter was at rest on the way. It was a little thing that meant so much because a family listened to a family they were serving. But it actually wasn’t a little thing at all. It meant the world to a grieving husband and father to check in on everyone he loved. That’s what a family-owned business does. Because the family has a larger meaning in these times of need.
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